1. Accepted Payment Options

We support a variety of payment methods to make your purchase smooth and secure. Depending on your location, you can pay using:

• Major credit cards: Visa, Mastercard, American Express, Discover
• Debit cards and prepaid cards (where available)
• PayPal
• Local payment methods in certain EU countries (e.g. SEPA, Sofort)

2. Currencies & Billing

Your order will be billed in the currency displayed during checkout. If you are using a credit card issued abroad, your bank may apply an exchange rate or foreign transaction fee. These additional charges are determined by your card issuer and are outside of our control.

3. Why Payment Might Fail

There are several common reasons why a payment may not go through. If you experience issues, please verify against the list below:

• Your credit/debit card limit is too low or the available balance is insufficient.
• The card information entered (number, expiration date, CVV) is incorrect.
• The card has expired or is not activated for online transactions.
• Your bank has flagged the transaction for fraud, unusual activity, or as suspicious.
• Certain local payment methods are not accepted in your region.
• Your payment method does not allow recurring or high-value transactions.

If you still encounter problems, please contact our support team at service@botslab.de for personalized assistance.

4. Bank & Foreign Transaction Fees

In some cases, your bank or card issuer may charge an extra fee for currency conversion or international transactions. These fees are set by your bank and are not managed by us. Please check your card’s terms or contact the issuer for more information.

5. Payment Security

Your payment details are transmitted securely using SSL encryption. We do not store your full card information ourselves — payments are processed via trusted payment gateways to ensure maximum protection.

Note: Available payment methods may vary by country at checkout. If a payment option is not visible during checkout, it may not be supported in your region.