1. Shipping Areas

We are pleased to offer shipping to the following regions:

• All European Union (EU) countries
• Austria
• Belgium
• Bulgaria
• Croatia
• Cyprus
• Czech Republic
• Denmark
• Estonia
• Finland
• France
• Germany
• Greece
• Hungary
• Ireland
• Italy
• Latvia
• Lithuania
• Luxembourg
• Malta
• Netherlands
• Poland
• Portugal
• Romania
• Slovakia
• Slovenia
• Spain
• Sweden
• Switzerland
• Norway
• United Kingdom
• United States
• Canada
• Australia

For other regions, please contact our support team at service@botslab.com to inquire about shipping options.

2. Shipping Methods

We partner with reputable carriers to ensure timely and secure delivery of your orders. Depending on your location, your order may be shipped via:

• Deutsche Post
• DHL
• UPS
• FedEx
• USPS
• Canada Post

Shipping carriers are selected based on the destination address and the nature of the products ordered.

3. Shipping Fees

We offer free standard shipping on all orders within EU countries. For expedited shipping options, additional fees may apply. The total shipping cost will be displayed at checkout before you complete your purchase.

4. Delivery Times

Estimated delivery times are as follows:

• Germany: 3–7 business days
• Austria, Switzerland: 3–7 business days
• France, Italy, Spain: 4–7 business days
• United Kingdom: 3–5 business days
• United States: 3–9 business days
• Canada: 3–6 business days
• Australia: 2–5 business days

Please note that delivery times are estimates and may vary based on factors such as carrier delays, holidays, and weather conditions. Remote areas may experience longer delivery times.

5. Order Processing

Orders are processed and shipped within 1–2 business days from the time of purchase. Orders placed on weekends or holidays will be processed on the next business day. You will receive a shipping confirmation email with tracking information once your order has been dispatched.

6. Tracking Your Order

Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your shipment through the carrier's website. If you have any questions or concerns about your order, please contact our support team at service@botslab.com.

7. Ownership and Risk

Ownership and risk of loss for products purchased from botslab.de pass to you upon delivery to the carrier. We are not responsible for any loss or damage that occurs after the product has been delivered to the carrier.

8. Address Verification

It is your responsibility to provide accurate and complete shipping information. We are not liable for any delays or issues arising from incorrect or incomplete addresses. Please double-check your shipping details before completing your order.

9. Contact Us

If you have any questions or need assistance with your order, please contact our customer support team at service@botslab.com. We are here to help and ensure your satisfaction with our products and services.