1. Agreement & Scope

These Terms of Service (“Terms”) govern your use of the website, services, and products offered by Botslab through botslab.de. By accessing or placing an order on our website, you agree to abide by these Terms. Please read them carefully.

If you do not agree with these Terms, you must not use the site or order from us.

2. Eligibility & Account

By placing an order, you confirm that you are legally capable of entering into binding contracts (i.e. at least 18 years old or with legal capacity). You also agree to provide accurate and current information when creating an account or placing an order.

3. Orders & Contract Formation

When you place an order, you make an offer to purchase products subject to these Terms. We may accept your order by sending an order confirmation via email or dispatching the products. The contract becomes binding at that point.

We reserve the right to decline orders at our discretion (e.g., due to stock unavailability or pricing errors).

4. Prices & Payment

All prices are inclusive of applicable VAT, unless otherwise stated. Shipping and handling fees, if applicable, are added separately and displayed at checkout.

You must pay via one of the accepted payment methods listed at checkout (e.g., credit/debit card, PayPal, local payment options). Payment is due at the time of order.

5. Shipping & Delivery

We aim to process and ship orders within 1–2 business days. Delivery times depend on your location and chosen shipping method. Tracking information will be provided once your order is dispatched.

Delays may occur due to customs, carrier logistics, or unforeseen events beyond our control.

6. Returns & Refunds

Your rights to return items are described in our Return & Refund Policy. We handle returns, refunds, and exchanges in accordance with that policy and applicable consumer protection law.

7. Warranty & Liability

Our warranty obligations are detailed in our Warranty Policy. Aside from that, we limit liability as follows:

• Liability for intentional or grossly negligent actions is unlimited.
• For simple negligence, our liability is limited to foreseeable damages from essential contractual obligations.
• We are not liable for indirect, incidental, or consequential damages (e.g. lost profits, data loss), except in cases of personal injury or where legally mandated (e.g. product liability).

8. Intellectual Property

All content on this website—including text, images, graphics, logos, and software—is owned by Botslab or its licensors and is protected under intellectual property law. You may not reproduce, distribute, or use such materials without our prior written consent.

9. User Content & Conduct

If you submit reviews, comments, or other content, you agree that it is accurate, lawful, and not infringing. You grant us a non-exclusive, royalty-free license to use, modify, publish, or distribute your content in connection with our website and marketing.

You agree not to post profanity, illegal content, or spam. We reserve the right to remove user-submitted content at our discretion.

10. Changes to Terms

We may update these Terms periodically. When we do, we will publish a revised version on our site and indicate the “Last Updated” date. Continued use of the site after changes means you accept the updated Terms.

11. Termination

We may suspend or terminate your access to our site or services if you violate these Terms, for misconduct, or if we believe your actions threaten security or operations.

12. Governing Law & Dispute Resolution

These Terms and any disputes arising from them are governed by German law, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). For consumer disputes within the EU, you may have recourse to local consumer protection entities.

13. Miscellaneous

• If a provision is found invalid or unenforceable, it will be replaced or severed, without affecting the rest of the Terms.
• Our failure to enforce any right does not constitute a waiver of that right.
• Headings are for convenience only and have no legal effect.