At Botslab, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, and the rights you have under applicable data protection laws, including the GDPR.

1. Information We Collect

• Personal details: such as name, email, phone number, shipping address, and billing address when you create an account, place an order, or contact us.
• Payment information: details necessary to process your purchase securely (note: Botslab does not store full credit card information).
• Usage data: including IP address, browser type, device information, and browsing behavior on our website.
• Cookies and tracking technologies: to improve site performance, remember preferences, and deliver personalized experiences. See our Cookie Policy for details.

2. How We Use Your Information

• To process and fulfill orders, payments, and deliveries.
• To provide customer service and technical support.
• To improve our products, services, and website functionality.
• To send order updates, promotional offers (if you have opted in), and important notices.
• To comply with legal obligations and enforce our terms.

3. Legal Basis for Processing

We process personal data only when we have a valid legal basis, including:

• Contractual necessity – to fulfill your orders and provide services.
• Consent – for marketing communications and cookies.
• Legitimate interests – to enhance customer experience and ensure site security.
• Legal compliance – to meet applicable laws and regulations.

4. Data Sharing

We do not sell or rent your personal information. We may share your data only with:

• Trusted third-party service providers (e.g., payment processors, logistics partners).
• IT service providers who help operate our website and infrastructure.
• Authorities, where required by law or to protect Botslab’s rights and security.

5. Data Retention

We retain your personal information only as long as necessary to provide services, comply with legal requirements, or resolve disputes. Afterward, your data will be securely deleted or anonymized.

6. Your Rights (GDPR)

As an EU/EEA resident, you have the right to:

• Access, correct, or delete your personal data.
• Withdraw consent at any time (for marketing or cookies).
• Restrict or object to certain types of processing.
• Request data portability.
• Lodge a complaint with your local data protection authority.

To exercise your rights, contact us at service@botslab.com.

7. Security

We use industry-standard security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission or storage is completely secure.

8. International Transfers

If your data is transferred outside the EU/EEA, we ensure adequate safeguards, such as standard contractual clauses, to protect your information.

9. Changes to This Policy

Botslab may update this Privacy Policy from time to time. The latest version will always be available on www.botslab.com. Significant changes will be communicated via email or website notice.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

Email: service@botslab.com